Owner FAQ

Our mission is to effectively and efficiently improve the lifetime value of a real estate asset through the implementation and stabilization of proven systems that cultivate increased monthly cash flow, increased brand awareness, and property appreciation.

Essentially, an owner of a particular asset would hire us to manage and maintain their "real" investment.

Yes, some of our partners do own rental property. These management owned properties are managed by a different department within our organization. We have mitigated any conflict of interest with respect to leasing any “priority" properties.

There are a few key differentiators within our organization.

First, we are real estate brokers as well so we're able to advise on the total picture of an investment property. We usually see a disconnect between the person or persons who help investors, buy, underwrite, and lease a property. We are able to keep that process consistent from beginning to end, so that there is no investment confusion at each stage. Our company is entirely vertically integrated, which makes things easier for our investors.

Second, we have had the unique ability to leverage our extensive experience in property management over the years with the use of modern technology, which allows us to work smarter, and thus manage more of the entire process at a more efficient rate. The property management business has been a bit cumbersome and archaic model over the years, and we've been able to apply the same modern technology that other industries are using, to streamlining the property management process.

Our fee structure varies depending on the quality of the asset, and the number of assets needing to be managed. Property management fees are a percentage of actual monies collected. We do NOT charge management fees, for vacant properties or on properties that are not producing income. For an estimate on management services, fees and maintenance costs, please fill out a request form.

We will be ready within the first 24 hours after signing the contract.

Our goal is to find suitable tenants as soon as possible. In order to do this, we use various advertising platforms.

Tenants need to pay the application fee. We use this fee to enable credit checks.

We'll use practical tools and result-oriented strategies to determine the proper rent. Among other practices, we conduct deep research and market comparisons. All the gathered knowledge allows us to create highly competitive rent prices.

We have different payment methods: mail, office delivery, or online payments.

Yes, we can agree to make direct deposits to your preferred bank account.

Yes, we screen all the prospective tenants. The screening process covers a variety of tests. These include criminal history, credit checks, and employment verification. The tests have been chosen to lower the risk of admitting problematic tenants.

Please check with your insurer to make sure that you keep the coverage. Before starting to manage, we need to see proof of your insurance. Your insurance won't cover the tenants' personal belongings. That's why all our renters need to have adequate renters insurance. This greatly helps to solve emergency issues.

First, your tenant needs to successfully get through the screening process. When that goes well, they are obligated to pay the full security deposit. Also, they will get an appointment to sign the lease agreement. They need to read through the legal document and agree with all the terms.

Sometimes there are extra fees involved. In this case, they need to settle all of these things when signing the agreement.

When your tenant moves out, we inspect the property's condition thoroughly. They will get the approval along with the returned security deposit. That holds only true if there are no damages found.

We do move-in and move-out inspections. As per your request, we can do an unlimited amount of drive-by inspections. This way you can ensure the property remains in good condition.

When tenants move into your property, all tenant utilities will be on their name. Some types of utilities could be catered for by the properties. For example, trash collection or water. All the owner's utilities stay attached to their name. These utilities get submitted to the office for payment. Of course, your regular cash flow statement includes the utilities.

Our lease agreements contain strict rules about rent payment delays and failures. Tenants have to quickly pay the late fees after receiving the notice. Continuing payment default results in eviction.

We will repair all damage using our licensed and professional partners. Before the repairs begin, we'll inform you about the details. When we get your permission, we'll begin the work at the earliest moment possible. All maintenance and unexpected repairs are done using high-quality vendors at their best price.

You are able to access a multitude of reports when you use our owner portal. These reports include regular statements for income and expenses.

Allowing pets and smokers isn't something you would be obliged to do. When it comes to pets, you should keep in mind that being too strict could cost you a considerable amount of prospects.

We forbid smoking in all the rental properties. If we find evidence of smoking, then the tenants have to pay for any relevant damages.

No, property management means that you can still have a say in every decision that is made. Also, you can choose the level of how much you want to be involved in smaller-scale choices.